Post by jonathanfukes on Aug 24, 2020 9:07:06 GMT -5
BCP: one of the most dreaded three letter acronyms for contact centre and IT executives around the world. BCP stands for business continuity plan and is a document which proactively addresses conceivable disruptions to a business, from minor, such as a call centre system outage, to major disasters such as a fire, pandemic or hurricane. This is in contrast to the DR or disaster recovery plan, which is a plan typically formulated reactively, only after an unforeseen incident occurs.